Child & Family Health

As the UK’s largest specialist provider of community health services for children, HCRG Care Group works with Local Authorities, ICBs and NHS England to move the system forward at an agile pace: from hospital to community, from analogue to digital and from treatment to prevention.

Child & Family Health

Giving children the best start possible by achieving three radical shifts in children’s health

Responsibility for children’s services sits across both local authorities and the NHS, but these three shifts articulated in the NHS 10 year plan have long aligned with our work, even before they were put into writing.

Together we’re bringing timely prevention and intervention to ensure children enter and participate in education supported by empowered families, making good lifestyle choices, and are minimally disadvantaged by their background.

How we’re making change happen fast

Our culture of clinically-backed innovation and early adoption has given us a reputation for investing in the piloting and proving care models before they appear in national policy.

This reputation is most renowned in our Essex Child and Family Wellbeing Service, where our model’s results in moving from hospital to community were studied on behalf of the Department for Education, so the findings could help shape other family hubs across the country – and it’s led to local authorities and ICBs in Lancashire, Wiltshire, BANES, Slough, and Surrey all adopting similar models with us.

We’re continuing to share practices in our national network and are scaling the most successful models widely so more children are able to feel safe and heard and supported to meet their goals, while commissioners can be confident they’ll see change for the good of the community.

The systems at work

Designed according to need

Being commissioned against an outcomes framework means our teams have the freedom to design services based on the community’s needs, taking into account commissioning priorities, children’s population health data and community engagement.

A smart delivery model

Our approach ensures that the children who need specialist care are identified and seen early, and waitlists are kept down.

Continuity of care

This ensures children and parents only have to tell their story once, and personalised care plans are followed across multi-disciplinary teams in a true integration of services that supports a shift from hospital to community.

System leadership

We actively drive collaboration across existing community providers for system-wide benefits, as well as bringing in new strategic partners such as Barnardo’s, in our Essex Service, and Child Action North West in Lancashire.

Empowered teams

Our people are qualified, happy and supported by structures that enable them to take ownership and find solutions without waiting for instruction – meaning those who know the services best are the ones empowered to continue to improve it.

Early adoption

We trial new approaches quickly, drop what doesn’t work, and scale what does – so every team can work with high quality models that serve them well, such as a Link Speech & Language Therapy programme we trialled in 11 schools and are now looking to embed further.

Upfront investment

We invest upfront in critical infrastructure, such as mobile apps and new clinics, that ensure the shift from hospital to community takes place now and not only in years to come.

Trauma informed approaches

This ensures we can reduce inequalities and improve health and wellbeing outcomes for the most vulnerable children, and move from sickness to prevention.

How to work with us

If you’re a commissioner looking to make change happen in your communities, our delivery model is a green light for your ambitions. Our agile, joined-up and co-designed ways of working ensure you don’t need to compromise quality to build an efficient system – even saving up to 10% in the process.

Whether you’re looking to procure or simply explore the ways we can create outcomes even on reduced budgets we want to talk.