‘We Care’, ‘We Think’ and ‘We Do’: We care about the person in front of us, we think about how to make things better for them and we do something about it.
As one of the UK’s largest community services providers, since 2006 we’ve dedicated ourselves to nurturing impactful and long-lasting relationships with our communities. We’re proud to have made a positive impact up and down the country by designing and delivering services that address the wider economic, social, and environmental challenges faced by the communities we serve.
Health and care commissioners across the country trust us to work with them and their communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care and sexual health as well as child and adult social care and wellbeing services.
Across England, we support communities of many millions and directly help more than half a million people each year.
We started our journey in 2006, partnering with GPs across England to provide additional services in their surgeries – making it easier and more convenient for local people to access pathway services.
Founded as Assura Medical, partnering with GPs to deliver extra services. joining the Virgin Group, expanding to partner with NHS commissioners in Surrey and Devon to transform and turnaround adult and children (respectively) community services
Win our first large adult community services contract in Surrey. Partnering across the country, 3,500 colleagues now support 1.1m people each year
Hit the milestone of 100 service types, and launch children’s integrated services in Devon
Create dedicated children’s community services in Wiltshire, and launch our annual Feel the Difference innovation fund and Adult Community Services in North Kent
Begin largest ever health and social care integration project in BaNES, launch Essex Child and Family Wellbeing Services partnering with Barnado’s, and Adult Community Services in West Lancashire
2% of colleagues are on apprenticeship schemes with our in-house college The Learning Enterprise, and record levels of engagement are reported in annual staff survey
Part of NHS and local authorities Covid-19 pandemic response, and Social Mobility Pledge says our Civic Health Model ‘should be the model across the country’
Now HCRG Care Group, we launch ‘Changing lives by transforming health and care’ purpose, with new pledge to help communities recover from the pandemic, and launch new models for digital first Dermatology, 0-19 and Sexual Health services
Acquire custodial health and care services provider CRG Medical, begin partnership with NELFT to deliver CAMHS and join Essex Wellbeing Service
Won Coventry and Warwickshire Sexual Health, begin to launch our new models to the market
Selected as provider to deliver transformational, all age community services in BSW and Children’s services in Surrey
I would like to take this opportunity to thank HCRG Care Group for their outstanding response to the ongoing COVID-19 incident. The support to BSW and the system has been very much appreciated and in particular the support to the community model for home testing which morphed into a ‘drive thru’ model, with staff supporting the swabbing of children and adults. A good test of mutual aid both in terms of staffing and also PPE and other consumables!
We take pride in delivering high quality services that change people’s lives and deliver excellent outcomes for the wider community. Our performance shows how we are making a difference.
