HCRG Care Group embarked on a project to create additional capacity for autism assessments and to use evaluation from the process to inform service transformation.
We worked in partnership with parents, carers, carers’ families and our multi-agency team to provide a proactive, person centred and evidence-based approach to diagnosing and indentifying neurodevelopmental conditions.
We identified a need for the diagnosis process of neurodevelopmental conditions to be improved for children and families as well as clinicians.
The initiative focused on evaluating the population's needs, with a specific focus on analysing the complexities of cases awaiting autism assessments.
The initiative was introduced to target autism diagnostic waiting lists across services within Bath and North East Somerset (B&NES), Swindon and Wiltshire (BSW).
Between 2022 - 2023, a total of 410 children and young people were invited to partake in assessments, with 503 children and young people invited to be assessed the year after.
We recognised that, whilst support should be based on need rather than diagnosis, the diagnosis and identification of a neurodevelopmental condition can lead to the most appropriate and tailored support, as well as a greater understanding and acceptance of self for the young person.
There are also additional benefits that efficient and high-quality assessment can bring, including better health, education, and social outcomes for young people. Diagnosis is complex, and there is a need for the process to be improved for children and families as well as clinicians.
In 2021, we secured six months of funding from South West NHS England and Improvement’s autism team/Learning Disability and Autism Programme transformation fund, which was later extended. A waiting list initiative (WLI) steering group was established and a new dedicated multi-agency team was created to pilot and evaluate the project.
The aim was to trial an innovative partnership model, with a multi-agency team acting as a satellite resource to target multiple children and young people’s autism diagnostic waiting lists across services within Bath and North East Somerset (B&NES), Swindon and Wiltshire (BSW).
Additional assessment capacity was created for children and young people within BSW, including those awaiting a neurodevelopmental assessment with the BSW Child and Adolescent Mental Health Services (CAMHS). Research was carried out, including stakeholder engagement with young people, parent and carers, local parent and carer forums/councils, commissioners, and colleagues in education, health, and social care.
During 2022/2023, the initiative focused on several key areas. These included evaluating the population’s needs, with a specific focus on analysing the complexities of cases awaiting autism assessments. We collaborated with local parent carer forums and councils, gathering feedback and experiences related to past and present assessments using evaluation forms and face-to-face events.
The initiative also aimed to actively engage young people in influencing the future of the BSW assessment pathway. We spoke to young people during group and individual sessions to listen and consider their views.
The project also involved scoping pre-assessment support by trialling online information sessions, which were designed to provide parents and carers with advice, strategies, and essential signposting.
Furthermore, the initiative sought to consult with colleagues across BSW to determine the potential structure and features of an integrated autism and Attention Deficit Hyperactivity Disorder (ADHD) assessment pathway. This collaborative effort aimed to shape a pathway that effectively addressed the unique challenges posed by these conditions.
As a result of the project the following has been achieved:
The project has supported children, young people and their families in the community. This is evident by the positive patient feedback that has been received.
“It helped me know why I am like I am” – young person
“It was lovely that [child] was listened to as much as they were and that it was really important to [child] that she had her say” – parent
“It’s been really useful and helpful to have all my questions answered and the support recommendations were just right” – parent
As one of the UK’s largest community services providers, since 2006 we’ve dedicated ourselves to nurturing impactful and long-lasting relationships with our communities. We’re proud to have made a positive impact up and down the country by designing and delivering services that address the wider economic, social, and environmental challenges faced by the communities we serve.
Health and care commissioners across the country trust us to work with them and their communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care and sexual health as well as child and adult social care and wellbeing services.
Across England, we support communities of many millions and directly help more than half a million people each year.
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