CQC report recognises caring and personalised adult community health services
Adult community health services in North East Hampshire, Farnham and Surrey Heath have been rated ‘good’ by the Care Quality Commission (CQC).
HCRG Care Group runs a wide range of adult community health services on behalf of the NHS in the area including community nursing, general outpatients, a diagnostic and treatment centre, podiatry, physiotherapy, speech and language therapy, in-patient therapy and specialist nurses.
The latest CQC report highlighted the team’s commitment to delivering personalised care, with clear evidence seen of patients being supported to make informed decisions about their care. Inspectors also noted the way in which the team closely monitored the effectiveness of the care and treatment provided to help design improvements and ensure the best possible outcomes for patients.
Special recognition was given to the diabetes specialist nurse team for their ‘outstanding practice’ in running diabetes awareness campaigns and activities for patients and health professionals.
Pat Birchall, Chief Operating Officer for HCRG Care Group, said: “We’re proud to provide patients in and around North East Hampshire, Farnham and Surrey Heath with high quality, convenient access to local community health services that truly meet their needs.
“Our purpose is to change lives by transforming health and care. We were pleased to see the report recognises our team’s commitment to offering personalised care and proactively working with others in the local health and care system to improve the lives of local people, especially around increasing diabetes awareness and education.”
The thorough inspection included visits to the services where care and treatment are provided, accompanying staff on home visits, extensive interviews with members of the team, patients and their loved ones and a review of patient records, policies and procedures.
Feedback from patients and carers was positive, with patients feeling staff were compassionate and kind. During the inspection, staff were observed interacting with patients ‘in a respectful and considerate way’, with the report recognising that staff were ‘experienced, qualified and had the right skills and knowledge to meet the needs of patients’.
You can read the full report here.
